• Can I have my medications delivered?
• Can I choose where and when I want my medications delivered?
• Is there an extra fee for delivery?
• How do I place an order for delivery in my app?
• My address is not appearing when entering an address for delivery.

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• Where can I get the SpotRx app?
• What can I do with the app?
• Can I use my browser instead of the mobile app?
• How do I update or change information I’ve already sent to the pharmacy?
• Why does the app require a PIN?

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• Do I need the mobile app to use a kiosk?
• Is there an extra fee to use a kiosk?
• Why is my pick-up barcode not scanning at the pharmacy kiosk?
• I have a suggestion for a new kiosk location. How do I submit this?
• Where is SpotRx located?

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• What are linked profiles?
• How do I submit a Link Profile request?
• I want to link a profile to my account that does not have a phone number or email address. What do I do?
• What happens after I submit a link profile request?
• I received an email request to access my profile. What does this mean?

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• I didn’t get the verification email during registration. What should I do?
• Do I get a notification telling me that my PIN was reset successfully at the kiosk?
• I have notifications turned ON in Settings. Why am I still not getting any notifications?
• What does “Alert: Cannot Sign in at this moment. Please try again” mean?
• All of the pharmacy emails go to my Spam or Junk folder.

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• How do I order a new prescription using the app?
• How does the app make it faster to get my prescription at the kiosk?
• Does taking a photo of a prescription give the pharmacist enough info to determine if my prescription is legitimate?
• I submitted a photo of my prescription, do I have to keep the paper copy?
• I have a prescription for a controlled substance. Is the process to fill my prescription different?

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• Do you direct-bill insurance benefits?
• Do you accept my spouse’s insurance?
• How do the prices at SpotRx compare to other pharmacies? Does SpotRx offer lower pricing?

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• What is your privacy policy?
• How secure is the information I provide?

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• I no longer have the email address I use to log in to the app.
• My phone number has changed.
• My insurance information has changed.

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• How do I order a repeat prescription or refill using the app?
• Do you accept e-prescriptions?
• Why don’t I have any refills left in the app?

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• Is the mobile app free to download?
• How long does it take to register with the pharmacy after I download the app?
• What if I forget the email or mobile number that I gave SpotRx?
• Can I use the app right after I register?
• If I made a mistake during registration, how do I make changes?

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• How do I report a technical problem with the app?
• I’ve downloaded the app but it’s not working. What should I do?
• I received an email to set up my account but when I clicked the link to verify my email address, I got an error. What do I do?
• I can’t find the email from the pharmacy.
• How can I make sure emails from the pharmacy do not get sent to junk or spam?

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• How do I transfer a prescription from my old pharmacy
• Why didn’t I get a notification that my transfer was successful?
• Do you accept e-prescriptions?

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