The app displays this message when it is not able to connect to our pharmacy software. This can mean that your Internet connection was interrupted or timed out. Please try again. If you still can’t sign in, try:
- Going to your device settings and checking that you’re connected to your Wi-Fi network.
- Disconnecting from your Wi-Fi network and then signing in to the app while connected to cellular data.
- Closing and reopening the app.
If you’re still having problems, please call us at 1-800-715-1354 or email firstname.lastname@example.org.