We Collect Personal Information and Other Information You Submit
Account and Profile Information. You will need to submit certain information in order to set up your SpotRx account and profile and will be required to establish a personal access code (PIN). To create an SpotRx account you will need to submit your email address and password. To create a profile within that account, you will need to submit your first and last name, date of birth, mobile number, and health insurance information. Through the online Services and the Applications, you may have the option of submitting an image of your health insurance information. If you request to fill a prescription using the online Services or Applications, you can do so by taking a picture of the label of the prescription.
You are responsible for maintaining the confidentiality of your PIN and any other personal information provided as a result of creating an account. If you choose to share your PIN or any other information you use in connection with the Services with a person who will manage your account on your behalf, you are responsible for all actions taken by such person with respect to the use of your account. SpotRx will assume that any modifications to your account and any requests made to SpotRx such as to fill, refill or transfer prescriptions, are being made by you on your behalf by an authorized individual.
Other Information We Collect
IP Addresses and Related Data. The Applications and the servers used to operate the Services may collect personal information pertaining to you and the equipment, software, and communication methods you use to access the Internet and the Services, including Internet protocol (“IP”) addresses assigned to your computer, your Internet service provider (ISP), your device ID, your approximate geographic location, your browser type, the pages you access on the Applications, the web sites you access before and after visiting the Services, the length of time you spend on the Services, date and time stamps, and clickstream data. We may use this information to administer the Services, to generate statistical information, to monitor and analyze Services traffic and usage patterns, to monitor and prevent fraud, to investigate complaints and violations of our policies, and to improve web site and Applications content and the products, services, materials, and other content that we describe or make available through the Services. We may combine this information with personal information, other collected information, and information obtained from third parties for security reasons. The suppliers that we use to provide the services including MedAvail may collect information about your visits and use of the Services.
Google Analytics. We use Google Analytics to collect and process information about your use of the website. Google sets cookies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide us with reports that we use to better understand and measure how users interact with our website.
Purpose Collected. We will use your personal information for the purpose for which it was collected, for example, to process your prescription orders, to transfer your prescriptions, to communicate with you in connection with your account, and to provide you with information and communications that you request. If you place an order through the Services, we will use personal information to communicate with you regarding your order. If you sign up for an SpotRx account, we will use personal information to communicate with you regarding your account. Your location information will be used to find our pharmacy self-serve kiosks near you. If you contact us for support or assistance in using the Services, we may use personal information to determine whether or not your system meets the minimum requirements needed to access and use the Services and otherwise to contact you regarding your request.
SpotRx Account Notification Alerts, Mobile Terms & Conditions. We may use the telephone number you provided to contact you via pre-recorded and automated voice telephone calls and text messages (including SMS messages) placed by an automatic dialer (“Automated Calls”) for any health care reason, including to notify you that you have a prescription ready for refill, that you have prescriptions enrolled in the auto refill program, that you have a prescription delivery pending, that there has been a price change in your prescription, and other information about your prescriptions. We may leave you a voicemail at the phone number you provide if you are contacted via Automated Call but do not answer the call. For additional help, or to opt out of these communications, contact support at 844-477-6879.
Reply ENROLL to 82578 to receive refill reminders and account notifications via text. Message frequency will vary according to account activity. Reply HELP for help, Reply BLOCK to cancel. Msg & Data Rates May Apply. Compatible carriers include: Associated Carrier Group (ACG), AT&T, Boost, ClearSky, Google Voice, Interop, Metro PCS, Peerless Network, Sprint, T-Mobile®, Truphone Limited, U.S. Cellular, Verizon Wireless, and Virgin Mobile. Alerts sent via SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless carrier may interfere with message delivery, including the customer’s equipment, terrain, proximity to buildings, foliage, and weather. The wireless carrier does not guarantee that alerts will be delivered and will not be liable for delayed or undelivered messages. To discontinue receiving SMS account notifications from SpotRx, text BLOCK to 82578 or STOP to 82578. For additional help, text HELP to 82578 or contact support at email@example.com or 844-477-6879.
Sharing Collected Information with Our Suppliers. We may share personal information with our Services management and hosting suppliers, data analytics providers, marketing and public relations service providers, text message service suppliers, email service suppliers, and other suppliers as necessary for us to provide the Services and our products and services to you and as may otherwise be permitted by applicable law. Our suppliers are authorized to and may use and disclose personal information as necessary for them to provide the applicable services to us.
Evaluation and Improvement of the Services. We may use personal information: to analyze, develop, and improve the content, materials, products, and services that we make available through the Services and the Services’ functionality; to inform marketing, and communication plans and strategies; to evaluate user needs and customize Services content, promotional emails, and your browsing experience; and for other legitimate and lawful business purposes.
Aggregate Data. We may aggregate personal information to create anonymous aggregate data on Services users, which describes users as a group but does not reveal the identity of individual users. We may use aggregate data to understand users’ needs, to determine user demographics and usage patterns, to determine which kinds of products and services we can provide, and to improve and enrich our products and services and the Services.
Security and Protection of Rights. We may use personal information and share it with third parties to the extent permitted by applicable law, including in the event of a subpoena, court order, or law enforcement request. We will use personal information and share it with third parties if we believe doing so is necessary to operate the Services or to protect our rights or the rights of others, including disclosing information necessary to identify, contact, or bring legal action in the event of a violation of our contracts, terms, or policies.
The Services are not directed at children under 13 years of age. SpotRx does not knowingly collect or use information from children under 13 through the Services. If a parent or legal guardian becomes aware that their child has provided SpotRx with information without his or her consent, the parent or legal guardian should contact us using the contact information below. If we become aware that a child under 13 has provided us with information, we will delete that information from our files.
If you are visiting the Services from outside the United States, please be aware that personal information may be transferred to, stored in, and processed in the United States (where our and our suppliers’ servers and databases are located and operated). Certain governmental authorities may not consider the level of protection of personal information in the United States to be equivalent to that required by the in other jurisdictions.
Pursuant to California Civil Code Section 1798.83, if you are a California resident, you have the right to obtain: (a) a list of all third parties to whom we may have disclosed your personal information within the past year for direct marketing purposes, and (b) a description of the categories of personal information disclosed, by emailing us at firstname.lastname@example.org.
California’s “Do-Not-Track” Requirement. we currently do not honor “do not track” requests.
To access or update your personal information as it exists in our records, please contact us using the contact information below.