Refund & Return Policy

We reserve the right to limit or refuse any refund or exchange.

Return in Store

Most unopened items in new condition purchased from a SpotRx Pharmacy, a SpotRx retail location or on can be returned to any SpotRx Pharmacy or retail location within 30 days of purchase for a refund, subject to the restrictions and requirements below. For faster return processing, please bring your receipt and the credit card used to make your purchase.

Items that are opened or damaged, or do not have a receipt, may be denied a refund or exchange.
Items presented for return with the original receipt may receive a refund in the amount of the original purchase price. If you paid for the item using a credit card or debit/cash card, your refund will be made to the card you used to make your purchase.

Items presented for return without the original receipt may be exchanged for the same item. A refund for a return without a receipt may be limited to the lowest advertised price in the 30-day period prior to the return.

Due to health and safety concerns, some Healthcare items, Home Health and Personal Care products cannot be returned even if they are not opened and no refunds can be issued for such items.

Other Important Information

Damaged Package or Order Discrepancy: If you received a damaged package or there is a discrepancy in your order, call Customer Support at 1-844-4-SPOTRX (1-844-477-6879) immediately. We’ll need your order number and the reason for your return. Shipping charges can’t be refunded unless your merchandise arrived defective or damaged.

SpotRx Pharmacy reserves the right to revise or amend this policy at any time without advance notice or advertisement. Effective date: November 14, 2018.

Returning prescriptions or issues with your prescription order

If you have questions or concerns about prescription items in your order, call 1-844-4-SPOTRX (1-844-477-6879).

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